Refund & Return PolicyUpdated 3 months ago
Happy Being
Refund & Return Policy
If something doesn't seem right with your order, we're here to help. Contact our customer experience team within 30 days of delivery and we'll work with you to make things right.
30-day window
From delivery date
Unopened & sealed
Original packaging required
Return shipping
Deducted from refund
How to request a return or refund
1
Check eligibility
Review conditions below — unopened, within 30 days
2
Contact us
Email our team within 30 days of delivery
3
We review
Our team assesses and confirms your request
4
Resolution
Return arranged or refund processed, less shipping
What's eligible
Eligible Returns we can accept
- ✓ Request submitted within 30 days of delivery
- ✓ Product in original, unopened packaging
- ✓ Outer shipping box still intact and sealed
- ✓ One case of product per customer
Not eligible What we can't accept
- ✕ Requests submitted after 30 days of delivery
- ✕ Opened or unsealed products
- ✕ Outer shipping box no longer sealed
- ✕ Refused shipments — please do not refuse delivery
- ✕ Bulk and wholesale orders
Conditions
First order? Your first purchase is covered by our Happiness Guarantee — a more generous 30-day risk-free policy designed just for new customers. Check that page first.
1
Submit within 30 days
Refund requests are only reviewed if received within 30 days of your delivery date. Requests after this window can't be considered.
2
One case per customer
This policy applies to one case of product per customer. Multiple cases in a single order aren't covered under this policy.
3
Original sealed packaging only
Products must be in their original, unopened packaging. Items that are no longer sealed within their original outer shipping box are not eligible.
4
Do not refuse delivery
Please accept your delivery — refused shipments are not eligible for refunds. If there's an issue with your order, contact us after it arrives.
5
We lead with fairness
Our team reserves the right to decline resolutions in cases of repeated or clear misuse of this policy. We always aim to be kind — and we ask the same in return.
Return shipping costs: We're unable to cover the cost of return shipping. Any applicable shipping fees will be deducted from your final refund amount.
Something not right with your order?
Reach out within 30 days and our team will work with you to make it right.